GENERAL
This website is owned and operated by ELEGANT OCCASIONS LIMITED. Throughout the site, the terms “we”, “us” and “our” refer to Premier Balloons whose registered office is 41 Greek Street, Stockport, Cheshire, SK3 8AX. Our company registration number is 05829530.
By visiting our site and/or purchasing an item from us, you engage in our “Service” and agree to be bound by the following terms and conditions of use, which together with our privacy policy govern Premier Balloons’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
Before placing an order, should you have any questions regarding these terms and conditions, or have any comments or complaints about our website then please contact us on 0161 773 1394 or email info@premier-balloons.co.uk. Any complaint will be dealt with fairly, effectively and confidentially. Your statutory rights as a consumer are unaffected.
Definitions
“Conditions” means these terms and conditions; “Product” means a product displayed for sale on the Website; “Product Description” means that part of the Website where certain terms and conditions in respect of the individual Product are provided; “Users” means the users of the Website collectively; “Personal Information” means the details provided by you upon ordering; “We/us” means Premier Balloons; “Website” means the website located at premier-balloons.co.uk or any subsequent URL which may replace it; “Cookies” means small text files which our Website places on your computer’s hard drive to store information about your shopping session and to identify your computer; “United Kingdom” means England, Wales, Scotland, Northern Ireland and the Channel Islands and “You” means a user of this Website.
Intellectual property and right to use
All rights, including copyright, in/on this website are owned and/or licensed to Premier Balloons. You acknowledge and agree that the material and content contained within the website is made available for your personal non-commercial use only. Any other use of the material and content of the website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
Limitation of Liability
The information contained in this website is for general information purposes only. Every effort is made to ensure that all the information provided by Premier Balloons is up to date and correct, including ensuring that prices quoted are correct at the time of publishing and that all products have been fairly described.
We make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. Premier Balloons shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.
Every effort is also made to keep the website up and running smoothly. However, Premier Balloons takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Severance
If any part of the conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the conditions and shall not affect the validity and enforceability of any of the remaining provisions of the conditions.
- Any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
- Any loss of goodwill or reputation; or
- Any special or indirect losses, suffered or incurred by that party arising out of or in connection with the provisions of any matter under the conditions. Nothing in the conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.
You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.
USE OF THE WEBSITE
Our Rights
We reserve the right to: modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change.
It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
Third Party Links
Through this website you are able to link to other websites which are not under the control of Premier Balloons. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorsement of the views expressed within them.
Controlling your Personal Information
You may choose to restrict the collection or use of your personal information in the following ways:
- Ensure to check the information in any tick boxes that may indicate your choice to sign up/not sign up to our mailing lists.
- If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by informing us either by phone, writing or email and we will carry out your request. We will not sell, distribute or lease your personal information.
- If you believe that any information we have regarding you is incorrect or incomplete, please inform us as soon as possible and we will promptly correct any information found to be incorrect.
PURCHASE OF PRODUCTS
Orders
We will take all reasonable care, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.
The contents of the contract/order will be stored at/with Premier Balloons, where we keep this data in confidence according to our Privacy Policy. As an additional security measure, no credit/debit card details submitted online are stored directly by us once your order has been processed.
Contract Creation and Electronic Contracts
The technical steps required in creating the contract between you and us are as follows:
- You place the order for your products on the website by completing the check-out process, which you will be guided through by a series of simple instructions/prompts.
- You will have the opportunity to change your order up until you select to ‘Place your Order’.
- We will send to you an order acknowledgement email detailing your order number and products that you have ordered. Please check your spam or junk email folders if you have not received the acknowledgement email within 45 minutes. Note that this is not an order confirmation or order acceptance from Premier Balloons.
- Once payment has been authorised we will contact you to confirm that your ordered has been processed and advise you on an approximate delivery date.
- We will contact you when the goods arrive in our warehouse confirming that delivery arrangements need to be made. Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the products ordered, unless we have notified you that we do not accept your order or you have cancelled it in accordance with our terms and conditions.
It is recommended that you retain all emails relating to you order/contract.
Non-Acceptance of your Order may be a result of one of the following:
- The product you have ordered is unavailable from stock.
- We are unable to obtain payment authorisation.
- We have found a pricing or product description error.
- You live outside of our delivery areas
- Your failure to meet the eligibility to order criteria set out in the Contractual Capacity terms and conditions section.
The contract will be concluded in English.
If we do cancel your order/contract we will notify you by email and will refund to you any sum paid to us by you (in respect of the current order/contract) as soon as possible and in any event within 30 days of the cancellation of your order. We will not be obligated to offer any additional compensation for any inconveniences suffered.
Contractual Capacity
To be eligible to purchase products on this website and lawfully enter into and form contracts on this website under English law you must: – Register by providing your real name, phone number, email address, payment details and other requested information. Be over 18 years of age. Stipulate a delivery address in the United Kingdom. Please note that PO box numbers, hotels and accommodation addresses are not acceptable.
Description of Products
Each product purchased is sold subject to it’s description which sets out additional specific conditions related to the product. Including, without limitation, terms and conditions concerning estimated delivery times and aftercare service. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time of publishing when the relevant information was entered onto the system. Images are for illustration purposes only and should not be relied on for colour and size.
Payments
Premier Balloons does not hold or store any card data supplied by the user, as all payments are carried out through a secure payment gateway to provide the user with the utmost security. We are also fully PCI compliant. All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system..
The total cost of your order is the price of the products ordered plus delivery charges as set out in the delivery information section of this Website. Payment can be made by any of the methods specified in the payment/confirmation section of this website and payment will be debited and cleared from your account upon order. You confirm that the credit or debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.
Refusal of Transaction
We reserve the right to withdraw any products from this website at any time and/or remove or edit any materials or content on this website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this website whether or not that product has been sold; removing or editing any materials or content on the website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
By making an offer to buy a product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.
CONCLUSION OF CONTRACT
This website and the prices shown constitute an invitation to trade and not an offer capable of acceptance. At all times our acceptance of an order takes place on dispatch of the order, at which point the purchase contract will be made. Premier Balloons reserves the right to cancel any order at it’s discretion and at any time before the point of dispatch, including for technical reasons.
CANCELLATION AND RETURNS.
What if I wish to cancel my order?
The following information applies to orders placed on the Arighi Bianchi website and telephone orders only (if you have purchased in store, please speak to a member of our sales team for more information 0161 773 1394 / email: info@premier-balloons.co.uk).
In compliance with the Consumer Contracts Regulations, you have a cooling off period, during which time you can cancel your order with us. The cooling off period starts the moment you place your order and up to 14 days from the day you receive your item/s. Your cancellation must be sent to us within these 14 days in writing either by email to info@premier-balloons.co.uk or post to Premier Balloons, Percivals, 24 Longfield Centre, Prestwich, Manchester M25 1AY.
Cancellation pre-delivery:
If after placing your order you have a change of heart and wish to cancel, all you need to do is let us know as soon as possible in writing by email to info@premier-balloons.co.uk or by post. Please remember to quote your order number and any additional relevant information.
If the item/s you ordered was marked as in stock, you can cancel at any time before delivery or collection from our warehouse (if you opted to click & collect your order).
If the item/s you ordered were not marked as in stock (but were made to order, bespoke or not in stock) it is likely that we will have commissioned a supplier to make it/them for you and therefore are not subject to the Consumer Contracts Regulations. In this instance, cancellation requests are at the discretion of Premier Balloons and in order to cancel we may have to pass on any reasonable costs borne by the company – this can be up to 25% of your total order value.
Cancellation post-delivery:
If after receiving your item/s you have a change of heart and wish to return it/them, you have up to 14 days from the day you receive your item/s to contact us in writing by email to info@premier-balloons.co.uk or by post. Please be aware that if you are returning the item/s, and they have no defects or faults, you will be required to arrange and pay for the costs of returning them. If you are not able to arrange to return your item/s, we can arrange to collect the goods for you and we reserve the right to charge you the direct cost of collection.
It is your responsibility to ensure that the goods are in an ‘as new’, excellent and unused condition and within the original packaging for it’s return journey. Once received back at our warehouse, we will inspect the item/s to ensure everything is as expected and complete, once satisfied we will arrange for a refund using the same method as your original payment (where possible).
Please note if the item/s you ordered were not marked as in stock (but were made to order, bespoke or not in stock) it is likely that we will have commissioned a supplier to make it/them for you and therefore are not subject to the Consumer Contracts Regulations. In this instance, cancellation requests are at the discretion of Premier Balloons and in order to cancel we may have to pass on any reasonable costs borne by the company – this can be up to 25% of your total order value.
If you have noticed a defect or fault on your item/s, please make a note of this on your delivery note and contact us as soon as you are able. We will work with you to resolve any issues as quickly as possible and in line with the Consumer Contract Regulations.
Any item/s that are returned to us must be sent to our main warehouse and we must be pre-advised of the expected return date where our delivery team will inspect the item/s and let you know what will happen next;
Percivals
24 Longfield Centre
Prestwich
Manchester
M25 1AY
Our main warehouse accepts goods by prior arrangement only.
Due to hygiene reasons pillows, duvets, and mattresses with opened packaging cannot be returned unless in accordance with your legal rights – for example, if the product was confirmed as defective by us.
What if the item/s is faulty?
If you have noticed a defect or fault on your item/s, please make a note of this on your delivery note and contact our Customer Services team on 0161 773 1394 or email info@premier-balloons.co.uk as soon as you are able. We will do our best to help resolve any issues that you have as quickly as possible and in line with the Consumer Contract Regulations.
Complaints
If you are not entirely satisfied with your purchase, please contact our Customer Services team on 0161 773 1394 or email info@premier-balloons.co.uk and we will do our best to help resolve any issues that you have.
Thank you for using our website.